Certificate shall be awarded after the successful completion of the training

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Training Introduction:

In today’s competitive business environment, maintaining high-quality standards is not just a goal, it is a necessity. Total Quality Management (TQM) is a holistic approach to long-term success that focuses on customer satisfaction, continuous improvement, and the active involvement of all employees.

This training is designed to provide participants with a comprehensive understanding of TQM principles, tools, and techniques, enabling them to drive quality improvements within their organizations. Through interactive discussions, real-life case studies, and hands-on exercises, participants will learn how to implement effective quality strategies, identify process inefficiencies, and foster a culture of excellence.

By the end of this training, participants will be equipped with knowledge and practical skills to contribute meaningfully to their organization’s quality initiatives, improve operational efficiency, and enhance customer satisfaction.

Training Objective

·        To provide participants with a thorough understanding of TQM principles, tools, and techniques.

·        To enable participants to implement quality improvement initiatives in their workplace.

·        To promote a culture of continuous improvement and customer satisfaction.

Target Participants

·        Quality managers and engineers

·        Team leaders and supervisors

·        Department heads

·        Employees involved in process improvement and operational efficiency

Training Duration

·        Option 1: Online Mode: 8 Sessions & 2 Sessions/Week (1 Hour/Session)

·        Option 2: In Person Classroom Training: Day Long (9 Hours): 9:00 AM-5:00 PM

Training Methodology

·        Classroom lectures

·        Interactive discussions and Q&A

·        Case studies of successful TQM implementation

·        Group exercises and problem-solving workshops

·        Hands-on practice with TQM tools (e.g., Pareto charts, cause-and-effect diagrams, flowcharts)

Training Content / Modules

Module 1: Introduction to TQM

·        Definition and importance of Total Quality Management

·        History and evolution of TQM

·        Key principles and philosophy

Module 2: TQM Framework & Concepts

·        Customer focus and satisfaction

·        Continuous improvement (Kaizen)

·        Process approach and process mapping

·        Employee involvement and teamwork

Module 3: Quality Tools and Techniques

·        7 Quality Tools: Check Sheets, Pareto Charts, Cause-and-Effect Diagrams, Histograms, Control Charts, Scatter Diagrams, Flowcharts

·        Statistical Process Control (SPC) basics

·        Benchmarking and best practices

Module 4: Implementation of TQM in Organizations

·        Quality planning and policy deployment

·        Setting quality objectives and KPIs

·        Problem-solving and corrective actions

·        Case studies of successful TQM implementation

Module 5: Monitoring and Continuous Improvement

·        Auditing and assessment of quality systems

·        Feedback collection and analysis

·        Sustaining quality improvement initiatives

Expected Training Outcomes

After completion, participants will be able to:

·        Understand the principles and benefits of TQM

·        Apply quality management tools to improve processes

·        Foster a culture of continuous improvement in their teams

·        Identify customer requirements and enhance satisfaction

·        Monitor and measure quality performance effectively

Training Materials

·        Presentation slides

·        Relevant Documents

·        TQM tool templates (checklists, charts, diagrams)

Trainer / Facilitator Profile

·        Experienced in Quality Management Systems (ISO 9001-Lead Auditor)

·        Practical experience in TQM implementation

·        Strong facilitation and problem-solving skills

Course Summary:

·       Online Virtual & In Personal Classroom Training

·       04 Modules & 08 Sessions (Online Training)

·       Day Long (9:00 AM-5:00 PM)-8 Hours for Classroom Training

·       Google Meet Link’s Training (For Online)

·       Certificate Course & Certificate shall be awarded

·       04 Soft PDF Training Module shall provide

Registration Hotlines:

01739-138399

01839-920810

01312-138399

01772-825678

WhatsApp Number:

01739-138399

01839-920810

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Registration Fee:

Online Mode:

BDT 3500/- Per Person

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Payment Modes:

Bkash A/C: 01739-138399 (Personal)

Nagad A/C: 01739-138399 (Personal)

DBBL Rocket A/C: 01739-1383997 (Personal)

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DBBL Nexus Pay-01:

Card Number:0121 0845 8527

A/C Name: Mohammad Abdur Rahman

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Bank Account Number

A/C NAME: MOHAMMAD ABDUR RAHMAN

A/C NUMBER: 3001570018186

ROUTING NUMBER: 090262087

BRANCH: IBRAHIMPUR BANK: DUTCH-BANGLA BANK LTD.

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Email: compliancetrainingbd2019@gmail.com

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