Training Introduction

Consumer protection is a critical aspect of modern business strategy. With rising consumer awareness, regulatory scrutiny, and digital marketplaces, organizations must ensure that their products and services meet legal, ethical, and safety standards. This training empowers participants with knowledge and practical tools to protect consumers, enhance trust, and safeguard brand reputation while maintaining regulatory compliance.

Training Objectives

• To provide a comprehensive understanding of consumer rights and protection laws.
• To identify risks that could compromise consumer safety or brand reputation.
• To equip participants with strategies to manage complaints, disputes, and regulatory compliance.
• To integrate consumer protection principles into product development, marketing, and service delivery.
• To strengthen organizational policies and practices for sustainable consumer trust.

Key Learning Outcomes

Upon completion of this training, participants will be able to:

• Understand global and local consumer protection laws and regulations.
• Identify potential compliance gaps that could impact consumers.
• Implement risk mitigation strategies to prevent consumer harm.
• Handle consumer complaints, recalls, and disputes effectively.
• Align organizational practices with ethical standards and regulatory expectations.
• Build a consumer-centric culture that enhances trust and loyalty.

Training Modules

1. Introduction to Consumer Protection & Its Importance
2. Global and Local Consumer Protection Regulations
3. Consumer Rights and Obligations of Businesses
4. Identifying and Mitigating Consumer Risks
5. Complaint Handling, Recalls, and Dispute Resolution
6. Ethical Marketing and Product Transparency
7. Case Studies: Consumer Protection Failures & Lessons Learned
8. Implementing a Consumer-Centric Compliance Program

Course Summary

• Delivery: Online (Google Meet) & In-Person Classroom
• Duration: 04 Modules | 08 Online Sessions | 1 Day Classroom (9:00 AM – 5:00 PM)
• Materials: PDF modules, risk assessment templates, consumer protection checklists
• Certification: Certificate of Completion awarded to all participants

Trainer Profile

Mohammad Abdur Rahman – Specialist Trainer in Consumer Protection & Compliance Management
With 19 years of professional experience and 16 years as a freelance auditor, consultant, and trainer, Mohammad Abdur Rahman specializes in consumer protection, compliance management, and risk mitigation. His practical, case-driven approach equips participants with actionable strategies to safeguard consumers, maintain regulatory compliance, and strengthen brand reputation.

Registration & Contact Information

📞 Hotlines: 01739-138399 | 01312-138399 | 01824-576598 | 01772-825678
📲 WhatsApp: 01739-138399 | 01312-138399
📧 Email: compliancetrainingbd2019@gmail.com

Registration Fee

• Online Training: BDT 3,500 per person
• In-Person Training: BDT 4,000 per person

Payment Modes

Mobile Banking

• Bkash: 01739-138399 (Personal)
• Nagad: 01739-138399 (Personal)
• Rocket: 01739-1383997 (Personal)

Digital Payment

• DBBL Nexus Pay
• Card No: 0121 0845 8527
• A/C Name: Mohammad Abdur Rahman

Bank Transfer

• Bank: Dutch-Bangla Bank Ltd.
• Branch: Ibrahimpur
• A/C Name: Mohammad Abdur Rahman
• A/C No: 3001570018186
• Routing No: 090262087

✅ Consumer Protection Tools & Checklists
✅ Practical Case Studies & Templates
✅ Certificate of Completion