Training Introduction

Consumer rights and legal compliance are crucial for protecting consumers, building trust, and safeguarding brand reputation. With growing consumer awareness and increasing regulatory scrutiny, organizations must ensure that their practices are aligned with consumer protection laws and ethical standards. This training equips participants with the knowledge and practical tools to understand consumer rights, comply with legal obligations, and implement effective consumer protection strategies.

Training Objectives

• To provide a clear understanding of consumer rights under national and international regulations.
• To highlight the legal responsibilities of organizations towards consumers.
• To equip participants with strategies for compliance with consumer protection laws.
• To enhance organizational processes for managing consumer complaints, disputes, and feedback.
• To strengthen brand reputation through ethical and legally compliant practices.

Key Learning Outcomes

After completing this training, participants will be able to:

• Understand consumer rights and obligations of businesses under local and global laws.
• Identify compliance gaps and implement corrective actions to protect consumers.
• Manage consumer complaints and disputes efficiently while maintaining regulatory compliance.
• Integrate consumer protection policies into business operations and marketing practices.
• Develop reporting and monitoring systems for continuous improvement in consumer protection.
• Build a consumer-centric organizational culture that enhances trust and loyalty.

Training Modules

1. Introduction to Consumer Rights & Legal Frameworks
2. National & International Consumer Protection Laws
3. Organizational Responsibilities Towards Consumers
4. Consumer Complaints Management & Dispute Resolution
5. Ethical Marketing and Product Transparency
6. Compliance Monitoring & Reporting Systems
7. Case Studies: Consumer Rights Violations & Lessons Learned
8. Implementing a Consumer-Centric Compliance Program

Course Summary

• Delivery: Online (Google Meet) & In-Person Classroom
• Duration: 04 Modules | 08 Online Sessions | 1 Day Classroom (9:00 AM – 5:00 PM)
• Materials: PDF modules, consumer rights checklists, complaint handling templates
• Certification: Certificate of Completion awarded to all participants

Trainer Profile

Mohammad Abdur Rahman – Specialist Trainer in Consumer Protection & Compliance Management
With 19 years of professional experience and 16 years as a freelance auditor, consultant, and trainer, Mohammad Abdur Rahman specializes in consumer rights, legal compliance, and risk management. His practical and interactive training approach equips participants with actionable strategies to protect consumers, comply with legal requirements, and strengthen brand reputation.

Registration & Contact Information

📞 Hotlines: 01739-138399 | 01312-138399 | 01824-576598 | 01772-825678
📲 WhatsApp: 01739-138399 | 01312-138399
📧 Email: compliancetrainingbd2019@gmail.com

Registration Fee

• Online Training: BDT 3,500 per person
• In-Person Training: BDT 4,000 per person

Payment Modes

Mobile Banking

• Bkash: 01739-138399 (Personal)
• Nagad: 01739-138399 (Personal)
• Rocket: 01739-1383997 (Personal)

Digital Payment

• DBBL Nexus Pay
• Card No: 0121 0845 8527
• A/C Name: Mohammad Abdur Rahman

Bank Transfer

• Bank: Dutch-Bangla Bank Ltd.
• Branch: Ibrahimpur
• A/C Name: Mohammad Abdur Rahman
• A/C No: 3001570018186
• Routing No: 090262087

✅ Consumer Rights Checklists & Complaint Handling Templates
✅ Case Studies & Practical Compliance Tools
✅ Certificate of Completion