Certificate shall be awarded after the successful completion of the training

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Course Introduction

This training program on ISO/IEC 17021-1:2015 is designed to build practical competence in managing certification bodies through a structured understanding of audit, certification, and management system requirements. It focuses on transforming theoretical compliance into effective certification practice, including impartiality, competence, audit process management, decision-making, and accreditation readiness, enabling professionals to operate in line with internationally recognized certification standards.

Training Objectives

• Clearly understand ISO/IEC 17021-1:2015 requirements
• Ensure impartiality and independence in certification activities
• Develop competence-based certification and audit systems
• Strengthen audit planning, execution, and reporting skills
• Prepare for accreditation and surveillance audits

Training Outcomes

• Ability to explain ISO 17021-1 structure and key requirements
• Capability to manage certification audits effectively
• Skills to ensure impartial and consistent certification decisions
• Ability to evaluate auditor competence and performance
• Confidence to handle accreditation body requirements

Course Modules

Module 1: Introduction to ISO/IEC 17021-1:2015

1.1 Overview of Certification Bodies & Scope
1.2 Principles of Management System Certification
1.3 Key Terms & Definitions
1.4 Structure of ISO/IEC 17021-1
1.5 Role of Accreditation Bodies

Module 2: Impartiality & Governance

2.1 Impartiality Risk Management
2.2 Conflict of Interest Prevention
2.3 Governance Structure of Certification Bodies
2.4 Safeguards for Independence
2.5 Ethics & Decision Integrity

Module 3: Structural Requirements

3.1 Legal Status & Organizational Structure
3.2 Responsibility & Authority Framework
3.3 Top Management Commitment
3.4 Certification Policy Development
3.5 Resource Governance

Module 4: Resource & Competence Requirements

4.1 Competence Criteria for Auditors
4.2 Auditor Qualification & Approval
4.3 Training & Continuous Evaluation
4.4 Use of External Auditors & Experts
4.5 Infrastructure & Resource Control

Module 5: Certification Process Requirements

5.1 Application Review & Contracting
5.2 Audit Planning & Scheduling
5.3 Stage 1 & Stage 2 Audit Process
5.4 Certification Decision Making
5.5 Surveillance & Recertification

Module 6: Information & Documentation Control

6.1 Documented Information Management
6.2 Confidentiality & Information Security
6.3 Record Retention & Traceability
6.4 Client Communication Control
6.5 Complaint Handling System

Module 7: Auditor Competence & Evaluation

7.1 Auditor Competence Framework
7.2 Performance Monitoring System
7.3 Witness Audits & Calibration
7.4 Competence Gap Analysis
7.5 Continuous Professional Development (CPD)

Module 8: Accreditation & Continuous Improvement

8.1 Accreditation Requirements (ISO/IEC 17011 Overview)
8.2 Internal Audit & Management Review
8.3 Nonconformity Management
8.4 Corrective & Preventive Actions
8.5 Continuous Improvement Strategy

Training Methods

• Interactive Presentation (Slide-based)
• Case Studies & Real Certification Scenarios
• Group Discussion & Problem Solving
• Practical Audit Exercises
• Mock Certification Decision Role Play

Target Participants

• Certification Body Professionals
• Quality & Compliance Managers
• Lead Auditors & Auditors
• Accreditation & Technical Managers
• QA/QC & Management System Professionals
• Professionals involved in certification system development

Registration Fee

• In-Person Classroom: BDT 5000/-
• Online Virtual: BDT 4500/-

Certification

An online verifiable certificate will be issued upon successful completion of the training program.

Closing Paragraph

This training concludes with a strong focus on developing practical competence in certification body management, enabling participants to confidently implement ISO/IEC 17021-1:2015 requirements in real operational environments. By integrating governance, audit execution, and decision-making processes, participants are now better prepared to ensure impartial, consistent, and credible certification outcomes. Continuous improvement, auditor competence development, and strict adherence to international standards remain essential for sustaining trust and achieving accreditation excellence.