Professional Diploma Course | Duration: 6 Months

Course Introduction

The Diploma in Business Operations & Administration is designed to develop professional knowledge and practical competencies in business operations management, administrative management, organizational coordination, operational planning, business process management, resource allocation, performance monitoring, and organizational efficiency.

 The course focuses on developing competent business operations and administrative professionals who can effectively manage day-to-day business activities, coordinate departmental functions, implement operational plans, monitor business performance, manage organizational resources, and support strategic business objectives.

 Participants will learn how to manage business operations, coordinate administrative functions, develop operational procedures, monitor workflow efficiency, manage budgets and resources, supervise operational personnel, prepare management reports, and ensure effective communication between departments.

 The course also covers business planning, organizational structures, process improvement, procurement and inventory management, customer relationship management, supply chain coordination, financial administration, risk management, business communication, leadership, and operational compliance.

 With particular emphasis on Bangladesh's business and industrial environment, participants will gain practical knowledge of organizational management, administrative responsibilities, relevant employment requirements, business documentation, workplace compliance, and operational control practices.

Through practical exercises, workplace case studies, business process analysis, operational planning activities, management simulations, assignments, and performance evaluation exercises, participants will develop the skills required to improve business operations, strengthen administrative systems, minimize operational inefficiencies, and contribute to sustainable organizational growth.

Course Objectives

The main objectives of this course are to:

• Understand the fundamentals of business operations and administration.
• Develop knowledge of organizational management and business structures.
• Understand business planning, operational strategies, and implementation.
• Develop skills in administrative management and departmental coordination.
• Understand business process management and workflow optimization.
• Develop competencies in resource planning and operational control.
• Understand procurement, inventory, and supply chain coordination.
• Develop knowledge of business budgeting and financial administration.
• Improve professional communication, leadership, and team management skills.
• Understand operational risk management and business continuity.
• Develop knowledge of business performance monitoring and evaluation.
• Establish effective business operations and continual improvement practices.

Course Outcomes

After successful completion of this course, participants will be able to:

• Explain the principles and functions of business operations and administration.
• Manage routine business operations and administrative activities.
• Develop operational plans and coordinate departmental activities.
• Analyze business processes and identify operational inefficiencies.
• Develop administrative policies, procedures, and SOPs.
• Manage organizational resources, personnel, and operational requirements.
• Coordinate procurement, inventory, and supply chain activities.
• Understand business budgeting and basic financial administration.
• Prepare operational reports, business correspondence, and management documentation.
• Monitor operational performance using appropriate KPIs.
• Identify business risks and recommend suitable control measures.
• Implement process improvement initiatives to enhance organizational efficiency.

Course Modules

Module 1: Fundamentals of Business Operations & Organizational Management

• Introduction to Business Operations and Administration
• Principles and Functions of Business Management
• Organizational Structure, Departments and Reporting Relationships
• Roles and Responsibilities of Business Operations and Administrative Professionals
• Business Planning, Operational Objectives and Organizational Coordination
• Business Ethics, Corporate Governance and Professional Accountability

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 2: Business Administration, Communication & Documentation Management

• Fundamentals of Business Administration and Office Management
• Professional Business Communication and Correspondence
• Official Letters, Memos, Notices, Circulars and Report Writing
• Business Documentation, Filing and Records Management
• Meeting Management, Agenda Preparation and Minute Writing
• Administrative Policies, Procedures and Standard Operating Procedures (SOPs)

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 3: Business Operations Planning, Process & Resource Management

• Business Operations Planning and Operational Control
• Business Process Management (BPM) and Workflow Analysis
• Resource Planning, Allocation and Utilization
• Operational Coordination and Interdepartmental Management
• Procurement, Inventory and Supply Chain Coordination
• Productivity Improvement, Operational Efficiency and Cost Optimization

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 4: Human Resource Coordination, Leadership & Performance Management

• Fundamentals of Human Resource Administration
• Workforce Planning, Job Responsibilities and Organizational Coordination
• Leadership, Supervision and Team Management
• Employee Communication, Motivation and Workplace Engagement
• Performance Monitoring, Evaluation and Productivity Management
• Overview of Bangladesh Labour Act, 2006 and Bangladesh Labour Rules, 2015, including applicable amendments

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 5: Business Finance, Risk Management & Operational Compliance

• Fundamentals of Business Finance and Financial Administration
• Business Budget Preparation, Expense Monitoring and Cost Control
• Cash Flow Awareness, Financial Documentation and Expense Management
• Business Risk Identification, Assessment and Mitigation
• Business Compliance, Internal Controls and Regulatory Responsibilities
• Business Continuity Planning and Operational Risk Management

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 6: Business Performance Management, Digital Operations & Continual Improvement

• Business Performance Monitoring and Key Performance Indicators (KPIs)
• Management Information Systems (MIS) and Operational Reporting
• Digital Business Operations and Office Automation
• Customer Relationship Management (CRM) and Service Quality
• Business Process Improvement, Lean Management and Productivity Enhancement
• Business Operations Auditing, Management Review and Continual Improvement

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Course Methodology

The course will be delivered through a practical and participatory learning approach, combining theoretical knowledge with real-life business and administrative applications.

The methodology includes:

• Interactive Lectures and Presentations
• Business Operations and Administration-Based Learning
• Practical Business and Workplace Case Studies
• Business Planning and Operational Management Exercises
• Business Process Mapping and Workflow Analysis
• Administrative Documentation and Report Writing Exercises
• Procurement and Inventory Management Activities
• Budgeting and Operational Cost Control Exercises
• Leadership and Team Management Simulations
• Business Risk Assessment and Problem-Solving Exercises
• KPI Development and Performance Monitoring Activities
• Digital Business Management Demonstrations
• Group Discussions and Experience Sharing
• Assignments and Individual Learning Activities
• Viva Voce and Knowledge Evaluation

Who Should Attend?

This course is suitable for:

• Business Operations Managers and Executives
• Administration Managers and Administrative Officers
• Business Development Managers and Executives
• Operations Managers and Operations Supervisors
• General Managers and Assistant General Managers
• Departmental Managers and Team Leaders
• HR and Administration Professionals
• Factory and Industrial Operations Managers
• Procurement and Supply Chain Professionals
• Business Owners and Entrepreneurs
• Management Consultants and Business Advisors
• Office Managers and Administrative Coordinators
• Compliance and Business Process Professionals
• Students, Graduates and Professionals Interested in Business Management

Course Conclusion

The Diploma in Business Operations & Administration provides participants with essential knowledge and practical competencies to manage business operations, administrative functions, organizational resources, departmental coordination, and operational performance.

 The course emphasizes business management, administrative systems, operational planning, process management, resource allocation, procurement, financial administration, human resource coordination, risk management, business compliance, digital operations, and continual improvement.

 Successful participants will be better prepared to manage business activities, coordinate organizational functions, improve operational efficiency, control administrative costs, monitor business performance, and contribute to sustainable organizational growth.

Course Information

Course Title: Diploma in Business Operations & Administration
Course Duration: 6 Months
Training Provider: Compliance Training (BD) Limited (CTBL)
Certificate: Participants who successfully complete the course requirements will receive a Professional Diploma Certificate from Compliance Training (BD) Limited (CTBL).

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