Professional Diploma Course | Duration: 6 Months

 Course Introduction

The Diploma in Facilities & Workplace Management is designed to develop professional knowledge and practical competencies in facilities management, workplace operations, building maintenance, infrastructure management, space planning, utility management, housekeeping, security, health and safety, and workplace service delivery.

 The course focuses on developing competent facilities and workplace management professionals who can effectively manage organizational facilities, maintain workplace infrastructure, coordinate maintenance activities, supervise service providers, manage utilities, and ensure safe, functional, efficient, and sustainable working environments.

 Participants will learn how to manage office and factory facilities, coordinate preventive and corrective maintenance, monitor building systems, manage electrical and mechanical utilities, supervise housekeeping and security services, control facility-related costs, and ensure the availability and reliability of workplace resources.

 The course also covers facility planning, asset management, building maintenance, HVAC systems, electrical safety, fire protection, emergency preparedness, workplace ergonomics, environmental management, contractor management, service-level agreements (SLAs), and facilities-related risk assessment.

 With particular emphasis on Bangladesh's industrial, commercial, and corporate environments, participants will gain practical knowledge of applicable workplace requirements, building safety, occupational health and safety, fire safety, environmental responsibilities, and relevant compliance practices.

 Through practical exercises, workplace inspections, facility management case studies, maintenance planning, risk assessment activities, assignments, and operational simulations, participants will develop the skills required to manage facilities efficiently, minimize operational disruptions, improve workplace conditions, and support organizational performance.

Course Objectives

The main objectives of this course are to:

• Understand the fundamentals and principles of facilities and workplace management.
• Develop knowledge of building operations and infrastructure management.
• Develop competencies in preventive and corrective maintenance management.
• Understand electrical, mechanical, HVAC, plumbing, and utility systems.
• Develop skills in workplace planning, space utilization, and facility organization.
• Understand housekeeping, cleaning, security, and support service management.
• Develop knowledge of facility asset management and lifecycle planning.
• Understand occupational health, safety, fire safety, and emergency preparedness.
• Develop competencies in contractor, vendor, and service provider management.
• Understand facility budgeting, cost control, and resource optimization.
• Develop knowledge of environmental sustainability and energy management.
• Establish effective facilities management systems and continual improvement practices.

 Course Outcomes

After successful completion of this course, participants will be able to:

• Explain the principles and functions of facilities and workplace management.
• Manage daily facility operations and workplace support services.
• Develop preventive and corrective maintenance plans.
• Monitor building infrastructure, utilities, and facility equipment.
• Identify facility-related hazards and assess operational risks.
• Coordinate housekeeping, security, and maintenance activities.
• Manage workplace assets, equipment, and maintenance records.
• Supervise contractors, vendors, and outsourced service providers.
• Implement workplace health, safety, and emergency preparedness practices.
• Monitor energy consumption, water usage, and facility-related costs.
• Develop facility management procedures, checklists, and performance indicators.
• Evaluate facility performance and recommend continual improvement measures.

Course Modules

Module 1: Fundamentals of Facilities & Workplace Management

• Introduction to Facilities Management and Workplace Management
• Principles, Functions and Scope of Facilities Management
• Roles and Responsibilities of Facilities Managers and Workplace Administrators
• Facility Planning, Workplace Organization and Space Management
• Building Infrastructure and Workplace Operational Requirements
• Facilities Management Policies, Procedures and Standard Operating Procedures (SOPs)

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

 Module 2: Building Maintenance, Engineering Systems & Utilities Management

• Building Maintenance: Preventive, Predictive and Corrective Maintenance
• Electrical Systems, Generators, Transformers and Power Distribution
• HVAC Systems, Ventilation and Indoor Air Quality Management
• Plumbing, Water Supply, Drainage and Sanitation Systems
• Lifts, Elevators, Pumps and Mechanical Equipment Management
• Maintenance Planning, Work Orders, Inspection and Maintenance Documentation

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

 Module 3: Workplace Services, Housekeeping & Asset Management

• Workplace Housekeeping, Cleaning and Hygiene Management
• Security, Access Control and Visitor Management
• Office Facilities, Furniture and Equipment Management
• Facility Asset Register, Inventory and Lifecycle Management
• Waste Collection, Segregation and Disposal Management
• Contractor, Vendor and Outsourced Service Management

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

 Module 4: Occupational Health, Safety, Fire Safety & Emergency Management

• Fundamentals of Occupational Health and Safety in Facility Operations
• Workplace Hazard Identification and Risk Assessment (HIRA/HIRARC)
• Fire Prevention, Fire Protection and Firefighting Equipment Management
• Emergency Preparedness, Evacuation and Emergency Response Planning
• Workplace Ergonomics, Indoor Environmental Conditions and Employee Well-being
• Workplace Safety Inspections, Incident Reporting and Corrective Actions

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

 Module 5: Facilities Compliance, Environmental & Energy Management

• Applicable Building, Workplace Safety and Facilities Compliance Requirements in Bangladesh
• Overview of BNBC and Relevant Fire Safety Requirements
• Environmental Management and Workplace Waste Control
• Energy Management, Electricity Consumption and Energy Efficiency
• Water Conservation and Sustainable Facility Operations
• Facilities Compliance Audits, Inspection Records and Corrective Action Management

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 6: Facilities Operations, Budgeting, Risk & Performance Management

• Facilities Management Planning and Operational Control
• Facility Budget Preparation, Cost Monitoring and Expense Control
• Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Facility Risk Assessment, Business Continuity and Operational Resilience
• Digital Facilities Management Systems and Computerized Maintenance Management Systems (CMMS)
• Facilities Performance Evaluation, Reporting and Continual Improvement

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Course Methodology

The course will be delivered through a practical and participatory learning approach, combining theoretical knowledge with real-life facilities and workplace management applications.

The methodology includes:

• Interactive Lectures and Presentations
• Facilities Management-Based Learning
• Building Maintenance and Utility Management Exercises
• Practical Workplace Inspection and Assessment
• Preventive Maintenance Planning Exercises
• HIRA/HIRARC and Facility Risk Assessment
• Fire Safety and Emergency Response Simulations
• Housekeeping and Workplace Organization Exercises
• Contractor and Vendor Management Case Studies
• Facility Budgeting and Cost Control Exercises
• Environmental and Energy Management Activities
• Group Discussions and Experience Sharing
• Assignments and Individual Learning Activities
• Viva Voce and Knowledge Evaluation

Who Should Attend?

This course is suitable for:

• Facilities Managers and Facilities Management Professionals
• Administration Managers and Administration Officers
• Workplace Management Professionals
• Engineering and Maintenance Managers
• Building and Property Managers
• Factory Managers and Industrial Administrators
• Maintenance Engineers and Maintenance Supervisors
• Electrical and Mechanical Engineers
• Utility and Infrastructure Management Professionals
• Health, Safety and Environment (HSE) Professionals
• Fire Safety and Security Professionals
• Housekeeping and General Services Managers
• Procurement and Asset Management Professionals
• Compliance Managers, Officers and Auditors
• Students, Graduates and Professionals Interested in Facilities Management

Course Conclusion

The Diploma in Facilities & Workplace Management provides participants with essential knowledge and practical competencies to manage organizational facilities, workplace infrastructure, building maintenance, utilities, support services, and operational resources.

 The course emphasizes facilities planning, building maintenance, engineering systems, workplace services, asset management, occupational health and safety, fire safety, environmental management, energy efficiency, contractor management, budgeting, and performance improvement.

 Successful participants will be better prepared to manage facility operations, coordinate maintenance activities, maintain safe and functional workplaces, control operational costs, improve resource utilization, and contribute to sustainable and efficient organizational operations.

Course Information

Course Title: Diploma in Facilities & Workplace Management
Course Duration: 6 Months
Training Provider: Compliance Training (BD) Limited (CTBL)
Certificate: Participants who successfully complete the course requirements will receive a Professional Diploma Certificate from Compliance Training (BD) Limited (CTBL).

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