Professional Diploma Course | Duration: 6 Months

 Course Introduction

The Diploma in Office Administration & Management is designed to develop professional knowledge and practical competencies in office administration, organizational management, administrative operations, office coordination, documentation, business communication, resource management, and workplace efficiency.

The course focuses on developing competent administrative professionals who can effectively manage office operations, coordinate organizational activities, maintain administrative records, supervise support services, manage office resources, and ensure smooth day-to-day business operations.

 Participants will learn how to manage office facilities, handle official correspondence, prepare reports, maintain filing systems, coordinate meetings, manage schedules, supervise administrative personnel, control office expenses, and support management decision-making.

 The course also covers office policies and procedures, procurement and inventory management, records and information management, professional communication, customer service, workplace discipline, risk management, administrative compliance, and modern office management practices.

With particular emphasis on Bangladesh's organizational and business environment, participants will gain practical knowledge of administrative responsibilities, relevant employment requirements, workplace policies, documentation standards, and organizational compliance practices.

 Through practical exercises, workplace case studies, administrative simulations, report-writing activities, assignments, and management scenarios, participants will develop the skills required to manage professional office environments, improve administrative efficiency, strengthen organizational coordination, and support business objectives.

Course Objectives

The main objectives of this course are to:

• Understand the fundamentals of office administration and management.
• Develop knowledge of administrative functions and organizational structures.
• Develop skills in office operations, coordination, and supervision.
• Understand professional business communication and official correspondence.
• Develop competencies in documentation, filing, and records management.
• Understand office facilities, assets, and resource management.
• Develop knowledge of procurement, inventory, and administrative cost control.
• Improve meeting management, scheduling, and organizational coordination.
• Understand administrative policies, procedures, and workplace compliance.
• Develop leadership, teamwork, problem-solving, and decision-making skills.
• Understand digital office management and modern administrative technologies.
• Establish effective office administration systems and continual improvement practices.

Course Outcomes

After successful completion of this course, participants will be able to:

• Explain the principles and functions of office administration and management.
• Manage routine office operations and administrative activities.
• Coordinate administrative functions across different departments.
• Prepare professional letters, notices, memos, reports, and official documents.
• Establish effective filing, documentation, and records management systems.
• Manage office facilities, equipment, assets, and support services.
• Support procurement, inventory control, and administrative budgeting.
• Organize meetings, appointments, schedules, and official events.
• Supervise administrative personnel and coordinate support staff.
• Develop and implement office policies, procedures, and administrative controls.
• Apply digital tools and technology in office administration.
• Identify administrative risks and recommend appropriate improvement measures.

Course Modules

Module 1: Fundamentals of Office Administration & Organizational Management

• Introduction to Office Administration and Management
• Principles and Functions of Office Management
• Organizational Structure, Hierarchy and Reporting Relationships
• Roles and Responsibilities of Administrative Professionals
• Office Planning, Coordination and Operational Control
• Professional Ethics, Workplace Discipline and Administrative Accountability

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 2: Office Operations, Documentation & Records Management

• Planning and Managing Daily Office Operations
• Official Correspondence: Letters, Memos, Notices and Circulars
• Filing Systems: Manual and Electronic Records Management
• Document Preparation, Control, Distribution and Archiving
• Report Writing, Data Management and Administrative Reporting
• Confidentiality, Information Security and Records Retention

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 3: Business Communication, Meeting Management & Coordination

• Principles of Effective Business and Professional Communication
• Verbal, Written and Electronic Communication Skills
• Telephone Etiquette, Email Management and Customer Service
• Meeting Planning, Agenda Preparation and Minute Writing
• Appointment Scheduling, Calendar and Time Management
• Interdepartmental Coordination and Professional Relationship Management

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 4: Office Facilities, Procurement & Resource Management

• Office Facilities Management and Workplace Organization
• Office Equipment, Furniture and Asset Management
• Procurement Procedures and Supplier Coordination
• Inventory Control, Stock Management and Material Requisition
• Administrative Budgeting, Expense Monitoring and Cost Control
• Transport, Security, Housekeeping and Support Service Management

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 5: Human Resource Administration, Supervision & Workplace Compliance

• Fundamentals of HR Administration and Personnel Management
• Employee Attendance, Leave and Personnel Records Management
• Administrative Staff Supervision and Performance Monitoring
• Workplace Policies, Procedures and Employee Discipline
• Overview of Bangladesh Labour Act, 2006 and Bangladesh Labour Rules, 2015, including applicable amendments
• Workplace Health, Safety, Welfare and Administrative Compliance

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 6: Digital Office Management, Risk Control & Continual Improvement

• Digital Office Administration and Modern Management Systems
• Office Automation, Microsoft Office and Digital Documentation
• Administrative Risk Identification and Management
• Office Security, Emergency Preparedness and Business Continuity
• Development of Administrative Policies, SOPs and Performance Indicators
• Administrative Audit, Performance Evaluation and Continual Improvement

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Course Methodology

The course will be delivered through a practical and participatory learning approach, combining theoretical knowledge with real-life administrative and organizational applications.

The methodology includes:

• Interactive Lectures and Presentations
• Office Administration and Management-Based Learning
• Practical Examples and Workplace Case Studies
• Official Letter, Memo and Report Writing Exercises
• Filing and Documentation Management Exercises
• Meeting Management and Minute Writing Simulations
• Procurement and Inventory Management Exercises
• Administrative Planning and Coordination Activities
• Office Budgeting and Cost Control Exercises
• Digital Office Management Demonstrations
• Group Discussions and Experience Sharing
• Assignments and Individual Learning Activities
• Viva Voce and Knowledge Evaluation

Who Should Attend?

This course is suitable for:

• Office Managers and Administrative Managers
• Administration Officers and Executives
• Assistant Managers and Deputy Managers (Administration)
• HR and Administration Professionals
• Office Coordinators and Office Supervisors
• Personal Assistants and Executive Assistants
• Receptionists and Front Desk Executives
• Facility and General Services Managers
• Procurement and Inventory Officers
• Documentation and Records Management Professionals
• Factory Administration and Compliance Professionals
• Business Owners and Entrepreneurs
• Management Consultants and Administrative Advisors
• Students, Graduates and Professionals Interested in Office Administration

Course Conclusion

The Diploma in Office Administration & Management provides participants with essential knowledge and practical competencies to effectively manage office operations, administrative functions, organizational resources, documentation systems, and professional workplace activities.

 The course emphasizes office management, business communication, records management, meeting coordination, procurement, inventory control, facilities management, HR administration, workplace compliance, digital office systems, and administrative performance improvement.

 Successful participants will be better prepared to manage administrative responsibilities, coordinate organizational activities, supervise office support services, improve operational efficiency, maintain professional documentation, and contribute to effective organizational management.

Course Information

Course Title: Diploma in Office Administration & Management
Course Duration: 6 Months
Training Provider: Compliance Training (BD) Limited (CTBL)
Certificate: Participants who successfully complete the course requirements will receive a Professional Diploma Certificate from Compliance Training (BD) Limited (CTBL).

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