Professional Diploma Course | Duration: 6 Months

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Course Introduction

The Diploma in Employee Relations & Industrial Relations is designed to develop professional knowledge and practical competencies in employee relationship management, workplace communication, industrial relations, grievance handling, conflict resolution, employee engagement, labour law compliance, and organizational harmony.

 The course focuses on developing positive and productive relationships between employers, employees, workers, management, and their representatives. Participants will learn how to manage workplace grievances, handle disciplinary matters, improve employee communication, prevent industrial disputes, facilitate negotiation, and promote effective collaboration between management and employees.

 The course also covers employee rights and responsibilities, trade union relations, collective bargaining, workers' participation, performance management, workplace welfare, dispute resolution, and the role of HR and Industrial Relations professionals in maintaining a healthy working environment.

With particular emphasis on Bangladesh's employment context, participants will gain an understanding of relevant provisions of the Bangladesh Labour Act, 2006 and Bangladesh Labour Rules, 2015, including applicable amendments.

 Through practical exercises, workplace case studies, role-playing, industrial dispute scenarios, and assignments, participants will develop the skills required to manage employee relations, strengthen industrial cooperation, minimize workplace conflicts, and promote a positive organizational culture.

Course Objectives

The main objectives of this course are to:

• Understand the fundamentals of employee relations and industrial relations.
• Develop knowledge of employer-employee relationships and workplace responsibilities.
• Understand relevant labour laws and employment regulations.
• Develop skills in employee communication, engagement, and relationship management.
• Understand grievance handling and disciplinary management procedures.
• Develop competencies in workplace conflict prevention and resolution.
• Understand trade unions, collective bargaining, and workers' participation.
• Promote effective negotiation and social dialogue between management and workers.
• Develop knowledge of employee welfare, motivation, and workplace satisfaction.
• Establish effective employee relations practices and industrial harmony.

Course Outcomes

After successful completion of this course, participants will be able to:

• Explain the principles and importance of employee relations and industrial relations.
• Understand the rights and responsibilities of employers and employees.
• Apply relevant labour law principles in employee relations activities.
• Develop effective workplace communication and employee engagement practices.
• Handle employee grievances and disciplinary matters appropriately.
• Identify workplace conflicts and recommend suitable resolution methods.
• Understand trade union activities and collective bargaining processes.
• Support negotiation and cooperation between management and workers.
• Develop employee relations policies and workplace procedures.
• Promote industrial harmony, employee satisfaction, and organizational productivity.

Course Modules

Module 1: Fundamentals of Employee Relations & Industrial Relations

• Introduction to Employee Relations and Industrial Relations
• Evolution and Development of Industrial Relations
• Employer-Employee Relationships and Workplace Responsibilities
• Roles of HR, Administration and Industrial Relations Professionals
• Employee Rights, Responsibilities and Workplace Expectations
• Principles of Social Dialogue, Cooperation and Industrial Harmony

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 2: Labour Law, Employment Conditions & Workplace Compliance

• Overview of Bangladesh Labour Act, 2006 and Bangladesh Labour Rules, 2015
• Recruitment, Appointment, Employment Contracts and Personnel Documentation
• Working Hours, Overtime, Wages, Benefits and Leave Management
• Employment Separation, Resignation, Termination and Disciplinary Provisions
• Workplace Welfare, Occupational Health and Safety Responsibilities
• Labour Law Compliance and Employment Record Management

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 3: Employee Communication, Engagement & Relationship Management

• Fundamentals of Effective Workplace Communication
• Employee Engagement, Motivation and Workplace Satisfaction
• Employee Participation and Management-Worker Communication
• Teamwork, Interpersonal Relationships and Collaboration
• Employee Feedback, Counselling and Performance Discussions
• Development of Employee Relations Policies and Communication Channels

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 4: Grievance Handling, Disciplinary Management & Conflict Resolution

• Fundamentals of Employee Grievance Management
• Grievance Identification, Reporting and Investigation
• Disciplinary Procedures, Misconduct and Workplace Rules
• Show-Cause Notices, Domestic Enquiry and Documentation
• Workplace Conflict Management and Negotiation Techniques
• Dispute Resolution, Mediation and Corrective Measures

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 5: Trade Union Relations, Collective Bargaining & Workers' Participation

• Fundamentals of Trade Unionism and Freedom of Association
• Trade Union Registration and Legal Framework
• Collective Bargaining Agent (CBA) and Its Responsibilities
• Collective Bargaining and Negotiation Processes
• Participation Committees and Worker Representation
• Management-Worker Cooperation and Industrial Dispute Prevention

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Module 6: Industrial Relations Monitoring, Employee Welfare & Continual Improvement

• Employee Relations Monitoring and Performance Evaluation
• Employee Welfare Facilities and Workplace Well-being
• Industrial Relations Risk Identification and Assessment
• Employee Satisfaction Surveys and Feedback Analysis
• Industrial Relations Documentation, Reporting and Compliance Monitoring
• Development of Employee Relations Improvement Plans and Continual Improvement

Assessment Requirements:

• Assignment Submission
• Viva Voce Test

Course Methodology

The course will be delivered through a practical and participatory learning approach, combining theoretical knowledge with real-life workplace and industrial applications.

The methodology includes:

• Interactive Lectures and Presentations
• Labour Law and Industrial Relations-Based Learning
• Practical Examples and Workplace Case Studies
• Group Discussions and Experience Sharing
• Employee Grievance Handling Exercises
• Disciplinary Procedure and Investigation Simulations
• Workplace Conflict Resolution and Negotiation Role-Playing
• Collective Bargaining and Social Dialogue Scenarios
• Employee Engagement and Communication Exercises
• Assignments and Individual Learning Activities
• Viva Voce and Knowledge Evaluation

Who Should Attend?

This course is suitable for:

• HR Managers and HR Professionals
• Industrial Relations Managers and Officers
• Employee Relations Officers
• Compliance Managers and Compliance Officers
• Factory Managers and Industrial Administrators
• Personnel and Administration Professionals
• Social Compliance Professionals and Auditors
• Labour Law and Employment Relations Professionals
• Trade Union and Workers' Representatives
• Employee Welfare and Welfare Officers
• Management Consultants and HR Advisors
• Students, Graduates and Professionals Interested in Employee and Industrial Relations

Course Conclusion

The Diploma in Employee Relations & Industrial Relations provides participants with essential knowledge and practical competencies to establish, manage, and improve positive workplace relationships.

The course emphasizes employee communication, engagement, labour law compliance, grievance handling, disciplinary management, conflict resolution, trade union relations, collective bargaining, employee welfare, and industrial harmony.

Successful participants will be better prepared to manage employee relations activities, address workplace concerns, reduce industrial disputes, strengthen management-worker cooperation, and contribute to a productive, respectful, and harmonious working environment.

Course Information

Course Title: Diploma in Employee Relations & Industrial Relations

Course Duration: 6 Months

Training Provider: Compliance Training (BD) Limited (CTBL)

Certificate: Participants who successfully complete the course requirements will receive a Professional Diploma Certificate from Compliance Training (BD) Limited (CTBL).

Compliance Training (BD) Limited (CTBL)

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