Certificate Shall be Awarded after the Successful Completion of the Training

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Course Introduction:

In this certificate course, a participant will learn about the role of perception in communication. In addition, you will understand what negotiation is and what the main techniques for group decision making and problem solving. This course will introduce you to the main principles of conflict management in the work environment and the roles a successful leader plays in this process. Considering the issues, Compliance Training (BD) Limited introduces the training course. Participants will benefit from this course.

Course outcomes:

Having completed this module, you will be able to:

·        Define perception and how salience influences the selection of perceptual information and its organization.

·        Discuss the role of schemata in interpreting perceptual information and differentiating between internal and external attributions.

·        Explain two common perceptual errors: fundamental attribution and self-serving biases.

·        Assess how the primacy and recency effects relate to first and last impressions.

·        Analyze how physical and environmental factors influence perception.

·        Explain the horn and halo effects.

·        Define self-concept and self-esteem and discuss how we develop them.

·        Estimate how social comparison theory, self-discrepancy theory, social norms, family, culture, and media influence self-perception and the perception of others.

·        Outline self-presentation and common self-presentation strategies.

·        Discuss strategies for improving self-perception and perception of others and employ perception checking to improve the perception of self and others.

Course Content(s):

Module-01: Intro Part

1.1: Welcome & Introduction

1.2: Training objectives & Outcomes

Module 2: Communication and Perception

2.1: Definition of Perception

2.2: Selecting Information

2.3: Visual and Aural Stimulation

2.4: Needs and Interests

2.5: Expectations

2.6: Organizing Information

2.7: Application of Strategies

2.8: Application of Strategies

2.9: Interpreting Information

2.10: Using Schemata

2.11: Perceiving Others

2.12: Attribution and Interpretation

2.13: Physical & Environmental Influences on Perception

2.14: Personality

2.15: Self-Concept

2.16: Self-Esteem

2.17: Self-Efficacy

2.18: Self-Discrepancy Theory

2.19: Influences on Self-Perception

2.20: Social and Family Influences

2.21: Self-Presentation

2.22: Improving Self-Perception

2.23: Changing Self-Perception

2.24: Module Summary

Module-03: Negotiation and Decision-Making in Groups

3.1: Learning outcomes

3.2: Emotional Intelligence

3.3: Introduction to Personality Types

3.4: Personality Types

3.5: Leadership Styles

3.6: Listening

3.7: Delegation

3.8: Setting Individual Goals

3.9: Negotiation

3.10: Principles of Negotiation

3.11: Negotiation Issues

3.12: Negotiation Steps and Skills

3.13: Negotiation and Conflict Resolution

3.14: Steps of Problem-Solving and Decision Making

3.15: Problem-Solving Components

3.16: Five Characteristics of the Problem

3.17: Group Problem-Solving Process

3.18: Individual and Group Decision Making

3.19: Groupthink Symptoms 1

3.20: Groupthink Symptoms 2

3.21: Tools and Techniques 1

3.22: Tools and Techniques 2

3.23: Decision-Making in Groups

3.24: Specific Decision-Making Techniques

3.25: Nominal Group Technique

3.26: Situational Influences

3.27: Personality Influences 1

3.28: Personality Influences 2

3.29: Domestic Diversity and Group Communication

3.30: International Diversity in Group Interactions

3.31: Generation and Race

3.32: Critical Thinking

3.33: How to Develop the Critical Stance

3.34: Recognize Assumptions

3.35: Recognize Assumptions 2

3.36: Examine Information 1

3.37: Examine Information 2

3.38: Module Summary

Module-04: Conflict Management

4.1: Learning outcomes

4.2: What Is Conflict?

4.3: Subjects of Conflict

4.4: Dangers of Conflict

4.5: Conflict is Everywhere

4.6: Conflict is Everywhere - Quotes

4.7: Conflict and the Hope of Social Change

4.8: Two Models of Conflict

4.9: Benefits of Healthy Conflict

4.10: Conflict in caregiving service

4.11: Interpersonal Conflict

4.12: Culture and Conflict

4.13: Culture and Conflict

4.14: Conflict Triggers

4.15: Serial Arguing

4.16: Conflict Pitfalls

4.17: Conflict Resolution

4.18: Principles of Conflict

4.19: Conflict Management Strategies

4.20: Avoidance

4.21: Defensiveness Versus Supportiveness

4.22: Face-Detracting and Face-Saving

4.23: More Strategies

4.24: Evaluations and Criticism in the Workplace

4.25: Dealing with Conflict

4.26: Five Conflict Management Styles

4.27: Competing

4.28: Compromising

4.29: Collaborating

4.30: Ways to Manage Conflict

4.31: Conflict Management Skills

4.32: The Four Roles of a Leader

4.33: The Leader as Motivator

4.34: The Leader as Delegator

4.35: Module Summary

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Full Course Assessment

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Training Methods:

·       Presentation

·       Case Study

·       Group Discussion

·       Brainstorming

Course Summary:

·       Online Virtual Training

·       04 Modules & 12 Sessions

·       Google Meet Link’s Training

·       Certificate Course & Certificate shall be awarded

·       04 Soft PDF Training Module shall provide

কেন কমপ্লায়েন্স ট্রেনিং (বিডি) থেকে করবেন:

১। সরকার অনুমোদিত প্রতিষ্ঠান

২। ১০০% লিগ্যালি পারমিটেড প্রতিষ্ঠান

৩। ওয়ার্ল্ডওয়াইড অনলাইন ভেরিফাইয়েবল সার্টিফিকেট

৪। ইন্ডাস্ট্রি লেভেলের অভিজ্ঞ প্রশিক্ষক

৫। নাম্বার ওয়ান কমপ্লায়েন্স ট্রেনিং ইনস্টিটিউট ইন বাংলাদেশ

Registration Hotlines:

01739-138399

01312-138399

01824-576598

01772-825678

WhatsApp Number:

01739-138399

01312-138399

Payment Modes:

Bkash A/C: 01739-138399 (Personal)

Nagad A/C: 01739-138399 (Personal)

DBBL Rocket A/C: 01739-1383997 (Personal)

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DBBL Nexus Pay-01:

Card Number:0121 0845 8527

A/C Name: Mohammad Abdur Rahman

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Bank Account Number

A/C NAME: MOHAMMAD ABDUR RAHMAN

A/C NUMBER: 3001570018186

ROUTING NUMBER: 090262087

BRANCH: IBRAHIMPUR BANK: DUTCH-BANGLA BANK LTD.

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Email: compliancetrainingbd2019@gmail.com

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