**Certificate Shall Be Awarded after the successful completion of the Training'

Course objectives/outcomes:

After the successful completion of this, delegates will be able to learn-

·        The services & Service quality

·        The service quality management

·        The philosophy of service quality

·        The quality in customer service

·        The service quality in Tourism sector

·        The customer service reliability

·        The features of quality service providers

·        The product & service price quality

·        The components of service quality

·        The Quality Improvement (QI), Quality Control (QC) & Quality Assurance (QA)

·        The ways to control quality

·        The customer right & satisfaction

·        The 7steps circle of Quality Service

·        The concept of Total Quality Service Management (TQSM)

·        The service quality gap fill model & so on

Course Contents:

·        Welcome & introduction

·        The concept of  services & Service quality

·        The concept of service quality management

·        The philosophy of service quality

·        Analysis of quality in customer service

·        The service quality in Tourism sector

·        The concept & details of customer service reliability

·        The common features of quality service providers

·        The price quality of sellers like product & service

·        Common components of service quality

·        The Quality Improvement (QI), Quality Control (QC) & Quality Assurance (QA)

·        The effective ways to control quality

·        The customer right & satisfaction

·        The 7steps circle of Quality Service

·        The concept of Total Quality Service Management (TQSM)

·        The gap filling model of service quality

·        Personnel competency to maintain service quality

·        Q & A

·        Closing the session

Training Methods:

1.      PP Presentation

2.      Brain storming

3.      Quiz Test

5.      Video clip

Target participants:

·        Service provider management

·        Tourism representative

·        Indoor Sales Officer

·        IT Service Provider

·        Customer Care

·        Front Desk Officer

·        Hotel Service Provider

·        Anyone who feel interest to learn this 

Available Seats: 20 (Twenty)

CERTIFICATE:

Certificates will be awarded to the Participants

Evaluation:

Pre & Post course assessment

Key Benefits from this Course:

·        Soft copy training module

·        Soft copy Certificate