**Certificate Shall Be Awarded after the successful completion of the Training'

Course Introduction:

Latest Generation Quality Management means Total Quality Management (TQM), it’s a challenge for the industries to implement properly. This challenge is the availability of personnel competency on TQM. Only the competent personnel can help the organization to ensure proper implementation of TQM which may ensure the buyer’s satisfaction as well as to conform the compliance obligation also. This TQM Training course has been designed by accumulating applicable all standard’s requirement of TQM & its factory auditing issues also. Participant can be highly benefited from this training course.

Course objectives:

·         To develop the ownership

·         To increase the organizational productivity

·         To improve organizational culture

·          Extended ownership of the business processes to each employee by empowering them

·         To improve organizational performance & satisfaction among the workforce

·         To increase of sales through better product/service and new product/service development

·         To improve the quality by reducing of market claims and defects in the process

·         To reduce of cycle time through productivity improvement

·         To reduce of accident through safety operation

·         To reduce of non-conformance, repairs and reworks

·         To increase of employees suggestions and QC activities

·         To ensure process efficiency leading to improved profit per product and service

Course Contents:

o   Welcome & Introduction

o   Course Objectives Analysis

o   TQM & Its Concept

o   10 Important Practices of TQM in Organization

o   Feature of Quality/Quality Parameter

o   TQM Philosophy

o   Deming Cycle Analysis

o   8 Principles of TQM

o   TQM Implementation in Supply Chain

o   Steps of QC & QA

o   Implement Quality Planning Process

o   Quality Policy Implementation

o   Product Quality & Customer’s Realization & Satisfaction

o   SWOT Analysis

o   New Product development Techniques in line with TQM

o   New Product Development Process

o   Implementing Quality Control Process

1.       Incoming Quality Control (IQC

2.       Inn Process Quality Control (IPQC)

3.       Outgoing Quality Control (OQC)

o   Quality Control Process

o   Quality Inspection: KPI

o   Product’s TQM: CAP & CAPA Implementation

o   Quality Control Improvement Tools

o   Process Flow Diagram Implement in line with TQM

o   Fishbone Diagram/Cause Effect Diagram

o   Check Sheet Implementation

o   5-Wh Analysis of TQM

o   PDCA Model Analysis

o   5S Implementation at workplace

o   Identifying Quality Improvement Techniques

o   Kaizen Implementation Process

o   Staffs Training Implementation on TQM

o   Implementation of ISO 9001 (QMS)

o   Benchmarking Process

o   Scope of Benchmarking

o   Identifying Benchmarking

o   Benefits of Benchmarking

o   Steps of Benchmarking

o   Implementation Approach of Benchmarking

o   Process re-Engineering

o   Leadership in Workplace

o   Leadership in TQM

o   Change Management & Leadership

o   Apply Problem Solving

o   Applying 7 Traditional Quality Control Process

o   Decision Making & It’s Process of TQM

o   Applying Decision Making Techniques in TQM

o   Applying Decision Making Steps in TQM

o   Closing the Session

Target Participants:

·         Quality Manager/Officer

·         Quality Internal Auditors

·         Manger/Officer-Compliance

·         Manager/Officer-HR

·         Manager/Officer-Admin

·         Manager/Officer-Production

·         Anyone who feel interest to learn the issue

Training Methods:

1.  Power Point Presentation

2.  Case study

4.  Quiz Test

5.  Workshop

Training Media: Online Virtual

Evaluation:

Verbal Assessment

Key Benefits from this Course:

·        E-Training Module

·        E-Certificate

·        Mentioned relevant all documents