*Certificate shall provide within 5 days of course completion*

Course Introduction:

Quality and consistency in products and services is a minimum expectation from customers and despite a clear need for quality control (QC), there’s a distinct lack of certified skills. Product quality ensures through operational process control. To conform product quality control, organizational operational process like procurement/purchase, production, contractors, suppliers, customer, environment, infrastructure, nonconformity, QC Internal audit conduction, QC Training conduction, product QC related HIRA implementation etc. control is the pre-requirement. This course module has been designed accordingly. This training course module has been designed by accumulating appropriate laws, regulation & standards like ISO 9001:2015 (QMS), ISO 22000 (FSMS), TQM & so on. The participants of this training course will be highly benefited from this course.

Course outcomes:

After the successful completion of this course, participants will be able to understand-

·         Quality control, Quality Management systems (QMS) & Total quality management (TQM)

·         Product quality control criteria

·         Product quality control document control

·         Product QC related procurement & supplier control

·         Product QC related Quality Policy control

·         Product QC related Raw Material (RM) control

·         Product QC related contractor control

·         Product QC related environment & infrastructure control

·         Product QC related production control

·         Product QC related Quality Inspection control

·         Product related nonconformity & corrective action control

·         Product quality related internal audit control etc.

Course Contents:

Module-01: Welcome & Introduction

·         Introduction of Participants & Trainer

·         Analysis of the course objectives & outcomes

·         Introduction to quality control (QC), quality management systems (QMS)

·         Introduction to ISO 9001(QMS) Standards

·         Introduction to total quality management (TQMS)

·         Concept & clarification of product quality control

Module-02: Operational Planning & control

·         Requirement analysis of ISO 9001(QMS)

·         Control product realization process

·         Control product realization criteria

·         Relevant audit documents & competency of process owner

Module-03: Requirement of Products & Services

·         Requirement analysis of ISO 9001(QMS)

·         Customer requirement review process to make product quality control

·         Product specification management criteria to make product quality control

·         Relevant audit documents & competency of process owner

Module-04: Quality Policy Implementation in relates to product QC

·         Standards’ requirement analysis

·         Importance of policy in relates to product quality control

·         Policy endorsement process

·         Policy documentation process

·         Policy communication process

Module-05: Product Design & Development Control relates to Product QC

·         Requirement analysis of ISO 9001(QMS)

·         Steps to design & development of product

·         Product design & development input & output analysis

·         Relevant audit documents & competency of process owner

Module-06: Contractor & Supplier Control in relates Product Quality Control

·         Requirement analysis of ISO 9001(QMS)

·         Impact analysis of external providers (Contractors & Suppliers)

·         Establishing proper communication channel to contractors & suppliers in relates product QC

·         Training & awareness program of Contractors & suppliers

·         Relevant audit documents & competency of process owner

Module-07: Raw Material & Supplier Control in relates to Product QC

·         Requirement analysis of ISO 9001(QMS)

·         Raw material supplier’s control like

A.       SOP of Supplier Selection & Evaluation

B.       Supplier selection criteria analysis & Form implementation

C.      Supplier evaluation criteria analysis & Form implementation

Module-08: Production Control

·         Requirement analysis of ISO 9001(QMS)

·         Infrastructure & environment control process as per standard’s requirement

·         Control of production process including the prevention of human error

·         Control of monitoring & measurement of production process

·         Production Log Book/Form/Formats/Register Control

Module-09: Finished products/Released Goods Control

·         Requirement analysis of ISO 9001(QMS

·         Finished products controlling SOP management

·         Product Traceable Sticker control

·         Finished product conformity register control

·         Nonconforming product controlling process

·         Relevant audit documents & competency of process owner

Module-10: Customer Satisfaction relates to Product QC

·         Requirement analysis of ISO 9001(QMS)

·         Customer survey report

·         Customer Feedback of delivered product

·         Customer complain record management

·         Relevant audit documents & competency of process owner

Module-11: Production Safety Legality & Quality Control

·         Requirement analysis of ISO 9001(QMS) & ISO 22000 (FSMS)

·         Hazard Identification & Risk Assessment (HIRA) in relates to product QC

·         Relevant audit documents & competency of process owner

Module-12: Nonconformity & Corrective Action Management relates to Product QC

·         Requirement analysis of ISO 9001(QMS)

·         SOP of Product Nonconformity Management

·         Register of Product Nonconformity Management

·         Required competency of process owner

Module-13: Internal Audit of Product Quality Control

·         Requirement analysis of ISO 9001(QMS)

·         Internal audit checklist development process

·         Implementation of-

A)      Internal Audit SOP

B)      Internal Audit Plan

C)      Internal Audit Program

D)      Internal Audit Report

Target participants:

·         Director operation

·         Manager-Factory Operation

·         QC Professional

·         Production Professional

·         Procurement/Purchasing professional

·         Store/Warehouse professional

·         HR/Admin & Compliance Professional

Training Methods:

·         Power point presentation

·         Case study

·         Group Discussion

·         Brain storming

Training Media:

House/Venue Training

Course Summary:

Total Session/Modules: 06

Total Hours: 15