Course Introduction

Housekeeping is a vital function in the hospitality industry, ensuring cleanliness, safety, and a pleasant experience for guests. This course equips participants with professional housekeeping skills required for hotels, resorts, hospitals, and other service environments. Learners will develop practical knowledge in cleaning, maintenance, organization, hygiene standards, and guest service professionalism.

Course Objectives

• Develop practical housekeeping skills for professional hospitality environments.
• Learn cleaning techniques, hygiene standards, and safety procedures.
• Enhance efficiency in organizing, maintaining, and managing housekeeping tasks.
• Understand guest service expectations and professional behavior.
• Build confidence for career opportunities in hotels, resorts, and healthcare facilities.

Learning Outcomes

Participants will be able to:

• Perform cleaning and maintenance tasks efficiently and professionally.
• Maintain hygiene and safety standards in guest rooms and public areas.
• Organize supplies, equipment, and housekeeping schedules.
• Demonstrate professional conduct and guest service etiquette.
• Apply best practices for sustainable and eco-friendly housekeeping.

Course Modules

Module 1: Introduction to Hospitality Housekeeping

1.1 Roles and responsibilities of housekeeping staff
1.2 Importance of cleanliness and hygiene
1.3 Professional attitude and ethics in housekeeping
1.4 Understanding guest expectations
1.5 Overview of housekeeping operations in hospitality

Module 2: Cleaning Techniques and Tools

2.1 Types of cleaning equipment and their usage
2.2 Cleaning chemicals and safety procedures
2.3 Room cleaning procedures (guest rooms, suites)
2.4 Public area cleaning (lobbies, corridors, restrooms)
2.5 Laundry management and linen care

Module 3: Organization and Time Management

3.1 Efficient housekeeping schedules
3.2 Inventory and supply management
3.3 Stocking and storing cleaning materials
3.4 Prioritizing tasks for productivity
3.5 Reporting and record-keeping

Module 4: Safety and Hygiene Standards

4.1 Occupational safety and health in housekeeping
4.2 Infection control practices
4.3 Waste management and disposal
4.4 Handling accidents and emergencies
4.5 Personal hygiene and protective gear usage

Module 5: Guest Service and Professional Conduct

5.1 Effective communication with guests and colleagues
5.2 Anticipating guest needs
5.3 Professional behavior and appearance
5.4 Handling complaints professionally
5.5 Enhancing guest satisfaction through attention to detail

Module 6: Advanced Housekeeping Practices

6.1 Eco-friendly and sustainable housekeeping
6.2 Maintaining high standards in luxury environments
6.3 Team coordination and supervision
6.4 Quality audits and inspection techniques
6.5 Continuous professional development in housekeeping

Training Methods

• Online live sessions
• Demonstrations and case studies
• Hands-on practical exercises
• Group discussions and problem-solving tasks
• Assessment and feedback

Training Duration (Online)

• Total Duration: 08 Hours

Registration Fee

BDT 5,000/- per person

(Inclusive of training materials and certificate)

Training Materials Provided

• Digital course handbook
• Checklists and cleaning templates
• Case-study booklets
• Practical demonstration guides
• E-certificate upon completion

Hotline for Registration

📞 +880 1739-138399
📞 +880 1839-920810
📧 Email: compliancetrainingbd2019@gmail.com

Payment Modes

Mobile Banking Payment:

• bKash: 01739-138399
• Nagad: 01739-138399
• Rocket: 01739-1383997
• Bank Deposit / Cash Payment at Office

Bank Payment:

1. DBBL Nexus Pay

• Card Number: 0121 0845 8527
• A/C Name: Mohammad Abdur Rahman

2. Bank Account Transfer (Dutch-Bangla Bank Ltd.)

• A/C Name: MOHAMMAD ABDUR RAHMAN
• Account Number: 3001570018186
• Routing Number: 090262087
• Branch: Ibrahimpur Branch
• Bank: Dutch-Bangla Bank Ltd.

Closing Statement

This course is ideal for individuals seeking professional careers in housekeeping within hospitality and healthcare sectors. Participants will gain practical knowledge, skills, and confidence to deliver high-quality, efficient, and guest-focused housekeeping services.